TMC Services

Do your Operations Managers require support when it comes to Fares & Quality Control? Do you need an extra pair of hands to manage a project? Or do you simply need a fresh pair of eyes looking at systems, procedures, processes and workflows?

We can facilitate all operational support functions for you and bring extensive value to your business by getting to the root of your operational challenges, greatly increase fares & quality control awareness among your agents either on a local or global basis. We improve agent productivity and enhance agent profitability. Our services include:

  • Business Skills Analysis
  • Project Management (short / long-term)
  • System Implementations
  • Operational Strategy
  • Change Management
  • Workflow Improvements
  • Procedure Review
  • Business Improvements
  • Customer Service Improvements
  • GDS Tenders
  • New Travel Office implementations
  • TMC Merger & Acquisition implementations
  • New Client implementations
  • GDS Quality Control
  • GDS Fares Quality Control & Audits

Ongoing Operational Support Packages

To support your operations, we are also able to offer an ongoing support package which will be tailor made to your requirements. These services include:

  • Review of existing procedures & workflows
  • GDS Fares Audit
  • GDS Quality Control Audit
  • Monthly operational support to include GDS quality control, fares assistance, fares quality control
  • Quarterly review meetings

Let's get results!

“Judith worked for my company for 20 years. She is a highly organised individual who works tirelessly to have everyone and everything working to full specification. Her natural ability to test every inch of a system and her extensive knowledge of the travel industry, Judith was able to combine these skills to good effect. As someone who demands fine attention to detail, I would grade Judith as exemplary, so there can't be a greater endorsement than that!"

- John Gianquitto
Joint Chairman & CEO, The Appointment Group